Privacy Policy

1. Information We Collect

In connection with providing the Timrah platform, we may collect the following categories of information:

• Business information — company name, business type, location, and operational details
• Contact information — name, email address, phone number, and role
• Transaction data — payment records, invoices, and processing information
• Usage data — platform activity, feature usage, and access logs
• Communications data — messages, calls, and engagement records processed through the platform

2. How We Use Information

We use collected information to:

• Provide, maintain, and improve the Timrah platform and its services
• Improve platform performance, reliability, and user experience
• Process payments through third-party merchant processing partners
• Communicate with users regarding account activity, updates, and support
• Comply with applicable legal obligations and regulatory requirements

3. Data Sharing

We may share information with the following categories of third parties in connection with providing our services:

• Payment processors and merchant services providers
• POS system integrations and connected platforms
• Messaging and communication service providers
• Cloud infrastructure and hosting vendors

Timrah does not sell personal data to third parties.

4. SMS Messaging and Communications

Timrah provides messaging tools that allow businesses using our platform to communicate with their customers via SMS (text messaging).

When you opt in to receive SMS communications from a business that uses the Timrah platform, we may collect and process the following information:

• Mobile phone number
• Name or contact details (if provided)
• Message content and responses
• Message delivery and interaction data such as timestamps and status

This information is used solely to facilitate communications between businesses and their customers, including:

• Appointment reminders
• Service updates and notifications
• Customer service communications
• Account-related alerts

Timrah does not sell, rent, or share SMS opt-in data or phone numbers with third parties for marketing purposes. We may share limited information with trusted telecommunications providers and messaging infrastructure partners solely for the purpose of delivering SMS messages.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP.

Timrah implements reasonable administrative, technical, and organizational safeguards to protect personal data associated with SMS communications.

5. Data Retention

We retain information for as long as necessary to provide our services, maintain account functionality, and comply with applicable legal and regulatory obligations. When data is no longer required for these purposes, it is securely deleted or anonymized in accordance with our internal data management policies.

6. Security Measures

Timrah implements reasonable administrative, technical, and physical safeguards designed to protect the information we collect and process. While no system can guarantee absolute security, we are committed to maintaining appropriate protections for all data handled through the platform.

7. User Rights

Users may request access to, correction of, or deletion of their personal information by contacting us at the address provided below. We will respond to such requests in accordance with applicable data protection laws and within a reasonable timeframe.

8. Cookies & Tracking

The Timrah website and platform may use cookies, analytics tools, and similar technologies to collect usage data, improve user experience, and analyze platform performance. Users may manage cookie preferences through their browser settings.

9. Updates to This Policy

Timrah may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of the platform following any changes constitutes acceptance of the updated policy.

10. Contact

For questions or requests regarding this Privacy Policy, please contact:

Bridge Point Solutions, Inc. d/b/a Timrah
Email: privacy@timrah.com